The Ultimate Rose always prepares and ships your order the day before your chosen delivery date to ensure you receive the freshest roses. Our roses are shipped in a partial bloom stage so the recipient can enjoy the roses as they bloom. An instruction card for proper care and flower food are included with every order. It is extremely important that these guidelines are accurately and thoroughly followed in order to maximize the life of each flower. If the care instructions are followed properly, the roses can last up to 7-14 days.
The Ultimate Rose guarantees the freshness of our products for 7 days. If you have any issues with your product please contact our office at 1-800-986-2918 within 7 days of delivery and our customer service team will be happy to assist you and replace your item.
Our customers are extremely important to us and we are dedicated to ensuring you are happy with your purchase and confident in our service. Our commitment to you doesn’t end upon delivery, we want you to be a customer for life!