Customer Service

• Delivery Policy
• Store Hours
• Payment Options
• Privacy Policy
• Specialty Services
• Areas We Serve
• Substitution Policy

Delivery Policy

The Ultimate Rose uses Federal Express and UPS for shipments in the continental United States. Orders must be received by 4 PM, EST for next day delivery. Please call our office for any rush orders that need to be placed after 4PM for next day delivery. When we ship your order, you will receive an email with your Fed-Ex or UPS tracking number to track your package(s) on the shipping company's website. This email will not come from The Ultimate Rose. It will come from the shipping company we use to ship your order. If you order a vase with your Ultimate Roses, it will be shipped in a separate box. Both packages will arrive at the same time, as they are shipped together. In the off chance that we do not have the exact vase you select for the arrangement, we reserve the right to substitute similar vases of comparable look and value. Feel free to contact us with any changes to the arrangement or note card.

All recipients, customers placing the orders, and contact information will remain confidential. We will not disclose any information without the consent of the customer placing the order. If you are a recipient of The Ultimate Rose and call our office to confirm who sent them, we will not disclose this information.

To ensure your roses arrive in the freshest condition, please make sure all shipping addresses are correct and complete. If we are shipping to a business, please include the business name and any suite or office numbers. There is no signature requirement on the shipping label, therefore, the roses will be left at the door if no one is there to receive the package. In some cases, if the delivery driver feels it is unsafe to leave the package, they will take it back to the facility to be delivered the next day. Please keep in mind that the roses are perishable, so it is very important that the recipient receives the roses promptly.

Please contact our office if you are located in central Florida and require a local delivery.

Store Hours

The hours of operation are Monday through Friday, 9am to 5pm, EST. .

Payment Options

We accept Mastercard, Visa, American Express and Discover.

Privacy Policy

Information We Collect

When you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

Cookies

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

Specialty Services

Bulk shipments are available for weddings and events. Please contact our office for quantities and pricing 1-800-986-2918.

Areas We Serve

The Ultimate Rose is available for delivery in the United States only. International shipments are not available due to customs restrictions on shipping live plants from the United States. Our offices are located in Melbourne, FL. If you require a local delivery, please contact us for further information..

Substitution Policy

In the off chance that we do not have the exact vase for the arrangement, we reserve the right to substitute similar vases of comparable look and value